At Community Bank Seddon, our number one priority is Customer Service. And from the feedback we receive, we’re proud to say, our team are really good at it. Sometimes our customers go above and beyond to acknowledge the positive experience they’ve enjoyed at our branch, which is why we’re keen to share the recent wonderful feedback from one of our customers. Thanks Callum – you’re feedback really made our day!
“Moving my finances to Bendigo Bank has got to be one of the best decisions I’ve ever made.
After my credit union changed owners 2 times in a decade I just wasn’t getting any level of customer service one would expect from an organisation that handles my money. I was living paycheck to paycheck and not getting anywhere.
People I had crossed paths with that were with Bendigo Bank had always spoken positively of their experiences, and when a family member suggested them I decided to make the switch because at that point I really had nothing to lose.
Bendigo Bank made the whole process really easy and the experience felt like being welcomed into a home. So when the opportunity to sign up for the VHBF with Bendigo Bank arose I didn’t think twice.
Angela Benedict contacted me literally minutes after submitting my application online, and booked me in for an appointment, and two days later I was in their Seddon office and Angela took me through the whole process.
To say I was unprepared and unaware of all the ins and outs of purchasing my first property is probably an understatement. But, Angela helped me understand how everything worked and no question was too stupid, and when difficulties arouse in the home buying process she knew the right things to do and say to calm me down and get the job done.
After the dust had cleared, and I had finally settled on my new apartment, it turned out I was in a much better financial position than I thought. After running the numbers I could easily afford to get a new car!
Angela referred me to Dom Kovesy at the Seddon branch and she took me through the whole process of getting my first car loan with the same compassion, honesty, and wisdom Angela had with my home loan. So I can tell that my experience with Angela wasn’t the exception but the norm at Bendigo Bank.
So now here I am sitting in my new apartment, driving my new car, and in a much more stable financial position than I was before I joined Bendigo Bank.
Thank you again Angela and Dom for your kindness, warmth and professionalism.” – Callum, Happy Customer
